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Care Connect Video Guides
Need help getting started? Watch the short video guides below for step-by-step instructions on using Care Connect.
How to Set Up Your Care Connect Account
New to Care Connect? This video walks you through the steps to set up your account and get started.
How to Join a Telehealth Appointment
Learn how to access and join your scheduled telehealth appointment through Care Connect.
Need Help?
If you are having trouble accessing Care Connect or need additional assistance, please contact your case manager or therapist first.
If you’re still having trouble accessing or using the portal, please email careconnecthelp@eckercenter.org.
Email is the preferred method for Care Connect troubleshooting, especially if a screenshot would help show the issue.
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