For Services or Support
Select: “Access Services or Get Support”
 

• Q: How do I inquire about mental health or substance use recovery services?
  A: Select “Mental Health or Substance Use Services” after choosing "Access Services or Get Support." A member of our Intake Team will contact you to help connect you with the appropriate services based on your needs.

• Q: How do I make a referral or check on a referral I’ve already submitted?
  A: Choose “Referrals or Care Coordination” under "Access Services or Get Support." Please include the individual’s name (if authorized), date of referral, and any additional details. Our team will respond within 1–2 business days.

• Q: How can I request copies of medical records?
  A: Select “Medical Record Requests” under "Access Services or Get Support." In your message, please include your full name, date of birth, the records you’re requesting, and how you’d like to receive them.
  Note: A signed release form may be required for processing.

• Q: I need help navigating services for myself or a loved one—where do I start?
  A: Select “Help Navigating Services” after choosing "Access Services or Get Support." Our team will guide you through options for immediate support, long-term care, or community-based resources.

• Q: My question doesn’t fit the options above—what should I do?
  A: Select “Other” under "Access Services or Get Support," and describe your situation. We’re happy to help!

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For Community Engagement & Collaboration

Select: “Request a Presentation, Collaboration, or Materials”

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• Q: How do I request a community speaker, presentation, or training?
  A: Choose “Request a Speaker, Presentation, or Training” and include details such as the topic, audience, preferred date(s), and goals for the session. We offer presentations on mental health, overdose prevention, youth support, and more!

• Q: Can Ecker Center partner on a community event or initiative?
  A: Select “Panel or Event Invitations” under "Request a Presentation, Collaboration, or Materials" and share details about your event, organization, and the type of collaboration you’re interested in.

• Q: Where can I request outreach materials or brochures?
  A: Choose “Outreach Partnerships or Brochures” and let us know which topics or programs interest you and whether you prefer digital or printed materials.

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For General Inquiries

Select: “Ask a General Question or Share Feedback”

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• Q: I have a general question—who can help me?
  A: Select “Feedback or Concerns” or “Questions about Insurance or Billing”, depending on the nature of your inquiry. We’ll route your question to the appropriate department and respond as quickly as possible.

• Q: How can I provide feedback or share a concern?
  A: Choose “Feedback or Concerns.” Your input is valuable and helps us improve our services. All feedback is reviewed by our leadership team.

• Q: Where is Ecker Center located, and what are your office hours?
  A: Select “Office Location or Directions.” You’ll receive details about our locations, parking instructions, and business hours.

• Q: Who can I contact about insurance or billing questions?
  A: Select “Questions about Insurance or Billing” and include any relevant details so our billing team can assist you efficiently.

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For Supporters & Donors

Select: “Support Ecker or Inquire About Donations”

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• Q: How can I support Ecker Center’s mission?
  A: Choose “Ways to Give or Volunteer.” We’ll provide information on giving opportunities, volunteering, attending events, and other ways to get involved.

• Q: How do I make a donation?
  A: Select “Donation-Related Questions.” You can give online, by mail, or speak to a team member about larger gifts, memorials, or sponsorships.

• Q: I’m interested in volunteering. How do I get started?
  A: Choose “Ways to Give or Volunteer.” We’ll follow up with current volunteer opportunities and upcoming orientation sessions.

• Q: How do I become an event or program sponsor or make an in-kind donation?
  A: Select “Event Sponsorship” and tell us about your interests. We’ll share sponsorship packages and recognition opportunities.

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For Employment & Internships

Select: “Ask About Jobs or Internships”

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• Q: Where can I learn more about current job openings?
  A: Select “Job or Internship Questions.” We’ll direct you to our careers page and connect you with HR for specific inquiries.

• Q: Do you offer internships or practicum opportunities?
  A: Choose “Job or Internship Questions.” Please include your field of study, any school requirements, and your ideal start date.

• Q: How do I submit my resume or job application?
  A: Select “Resume Submissions” to upload your materials or email them directly. Our HR team will reach out if your qualifications match open positions.